Category Archives: Uncategorized

Task This task requires you to submit TWO responses, as blogs, to each key topic in week 1 and 2 (ie a total of four responses). Blogs should be approximately 150 to 200 words each



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Assessment item 1
Short Response Discussion Topics
Value: 15%
Due date: 03-Dec-2017
Return date: 28-Dec-2017
Length: Max 200 words per blog response
Submission method options
Alternative submission method
Task
This task requires you to submit TWO responses, as blogs, to each key topic in week 1 and 2 (ie a total of four responses). Blogs should be approximately 150 to 200 words each. This assessment is approximately 800 words in total. After submitting your responses into the student blog forum, you also need to submit your all the responses to the topic questions as a single word document using Turnitin by the due date. This will enable me to provide you with confidential individual feedback.
Step 1. Create a blog entry – Instructions for creating a blog entry are in the Resources section of the subject site. You are welcome to comment constructively on another students work if you so choose.
Step 2: Once you have submitted your blog, you need to paste the contents of your responses to each question into a word document then when you have done all four submit it (including your name, student number and subject name and code) via Turnitin by the due date.
Task # Topic Discussion
Topic 1 — Blog 1: What is organisational change? Blog 2: Discuss why it is necessary for contemporary organisations to appreciate the scale and scope of the change they are facing.
Topic 2 — Blog 3: Discuss some reasons why some change programs in organisations fail, or under-achieve, on the intended goals and then illustrate with a case example. Blog 4: Discuss further reasons (different from Blog 3) why some change programs in organisations fail, or under-achieve, on the intended goals, and then illustrate with a (different) case example.
Please note: The case examples need to focus upon change programs which were implemented but that failed, or under-achieved, NOT upon organisations that fail because they did not implement a change program (although organisational failure may be the outcome of a failed change program!)
Guidelines for online participation
If you are new to blogs you might be a little nervous about the process. My advice is to take the plunge, begin posting early and then actively build your confidence as you become more familiar with the process. Please ensure that you include at least ONE academic reference for each posting. Use APA6 referencing at the end of each post. This reference list is not included in the word count.
Contributions to online BLOG
The purpose of the blog, as one key medium for this assignment, is to enable the sharing of knowledge and learning between students and to enable you to make constructive comments upon each other work, if you would like to. (Note: any direct comments on others’ blogs done via the blog comment function are not included in the final assignment word count). While considering the views of others (i.e the readings and other students blog posts), your own blog should reflect your thoughts and ideas related to your engagement with this material, in answering the questions.
The implications for you in crafting your contributions are to:
• keep postings short and to the point. Although these blogs are not necessarily intended as mini-essays, please construct your sentences and paragraghs so that they are intelligible to other readers.
• read other relevant blog postings before crafting yours so that you can learn from each other, and build on these postings, rather than merely repeating just what another student has written.
• go for quality of insight rather than quantity of material.
Online submission via Turnitin is required for this assignment. Details will be provided by your subject lecturer.
Rationale
This assignment has been designed to:
• Assess learning outcome 1 – Identify and define organisational change
• Provide opportunities for peer to peer and student – teacher interaction
Marking criteria
High Distinction Criteria(0 Credit Pass •
(12.75 . 15.0) Distinction 9.75) (9.7 – 7.5 ) 7.45)
(12.7 .11.25) Fail
Contributions to Forum Discussions (15 marks) Posted 4 blogs across both topics in a meaningful way. Your BLOG postings display a horou gh understanding of the req aired readings and underlying concepts including coned use of terminology. Postings integrate multiple readings, or relevant research, to support important points. Challenging assertions and explaining concepts. Postings are well. written and free of errors. Sufficient references cited. Correct use of APA6. Posted 4 Wogs across both topics in a meaningful way. Your BLOC postings display a good understanding of the required readings and underlying concepts. Posted 4 bingo across both at least 3 relevant blogs across both topics. Comments lacked depth and detail. and may contain significant errors. nsuflicient references cited. APA6 used with some errors.A6. Minimal. irrelevant, or no contributions to BLOC postings. Few or no references cited. Incorrect
Postings use, evidencem,: topics in aContributed meaningful
p—….;TP°–n‘ points — are carefully written. Sufficient references Red. with correct use of APA6. way. some

postings lacked
depth and
detail. and may
. contain minor
errors. Sufficient references cited. APA6
used with
occasional
etym.
Presentation
For the written submission to Turnitin (word.docx):
• Use headings that reflect each blog question, followed by your response.
• Put the reference list, in APA6, at the end of the assignment.
• Use a title page with your name, student number, subject name and number ; assignment name.
• Submit as a word document.
Please use academic communication, including in-text references (although thes( not included in the word count).
Requirements
For this assessment you are required to use APA6 referencing to acknowledge th sources that you have used in preparing your assessment. Please refer to the CE referencing guide http://student.csu.edu.au/study/referencing-at-csu. In addition a useful tool for you to use that demonstrates how to correctly use in text referencir the correct way to cite the reference in your reference list can be found at
https://apps.csu.edu.au/reftool/apa-6
This assignment must be submitted through Turnitin.
It is recommended that your name, student ID and page number are included in tl
header or footer of every page of the assignment.
Further details about submission in Turnitin are provided in On-line submission.



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

ABC chemicals



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

ABC Chemicals is a medium-sized chemical distributor located at the rear of a large metropolitan shopping precinct. ABC Chemicals purchase large quantities of cleaning chemicals. These are delivered in 205 litre drums and include solvents, acids and other corrosives, and detergents. These products are decanted by ABC Chemicals’ workers into retail size containers (not exceeding 30 litres/ kilograms), re-labelled and shipped in company-badged delivery vehicles to retail outlets throughout the metropolitan area.
There is, within 25 metres of ABC Chemicals, a local nursing home that cares for elderly residents with age-related conditions including dementia. Across the road from the nursing home is a child care centre that provides day care for children under five years of age.
ABC Chemicals employs 50 people whose duties include the day-to-day running of the business and decanting of the chemicals into smaller containers. Small spills during the decanting procedures are cleaned up with rags, which are disposed of at the end of the day in the general waste dumpster in the rear yard of the premises. The dumpster is collected by a waste contractor on a weekly basis.
The ABC Chemicals building was constructed in 2000 and has been fitted with limited emergency equipment. None of the workers has received any training in safe handling of chemicals or how to cope with emergencies and there is no emergency plan displayed in the workplace.
ABC Chemicals is situated on a busy intersection and there have been several significant vehicle accidents in front of the premise.
All empty chemical drums are stored in the rear yard against the back cyclone fence. These drums are collected on a monthly basis and as many as 250 drums can be stored there awaiting collection.
Behind the cyclone fence is a large open, overgrown paddock with dry grass, which is owned by the local council. The council has advised ABC Chemicals that they wish to build a community centre on this site at some time in the near future.
Using your knowledge of the hazard and risk identification process, write a 2,000 word essay covering the following:
o the legislation and compliance requirements relevant to this situation—in particular those relating to Safety Data Sheets and inventories
o what hazards are inherent in this situation
o the risk assessment procedures that should be undertaken by the company (detail the procedures for assessing the likely levels for each risk)
o a description of the tools that could be used to assess the risks and risk causes
o a range of prioritised risk controls that could be put in place

  • ABC Chemicals is a medium-sized chemical distributor located at the rear of a large metropolitan shopping precinct. ABC Chemicals purchase large quantities of cleaning chemicals. These are delivered in 205 litre drums and include solvents, acids and other corrosives, and detergents. These products are decanted by ABC Chemicals’ workers into retail size containers (not exceeding 30 litres/ kilograms), re-labelled and shipped in company-badged delivery vehicles to retail outlets throughout the metropolitan area.

There is, within 25 metres of ABC Chemicals, a local nursing home that cares for elderly residents with age-related conditions including dementia. Across the road from the nursing home is a child care centre that provides day care for children under five years of age.

ABC Chemicals employs 50 people whose duties include the day-to-day running of the business and decanting of the chemicals into smaller containers. Small spills during the decanting procedures are cleaned up with rags, which are disposed of at the end of the day in the general waste dumpster in the rear yard of the premises. The dumpster is collected by a waste contractor on a weekly basis.

The ABC Chemicals building was constructed in 2000 and has been fitted with limited emergency equipment. None of the workers has received any training in safe handling of chemicals or how to cope with emergencies and there is no emergency plan displayed in the workplace.

ABC Chemicals is situated on a busy intersection and there have been several significant vehicle accidents in front of the premise.

All empty chemical drums are stored in the rear yard against the back cyclone fence. These drums are collected on a monthly basis and as many as 250 drums can be stored there awaiting collection.

Behind the cyclone fence is a large open, overgrown paddock with dry grass, which is owned by the local council. The council has advised ABC Chemicals that they wish to build a community centre on this site at some time in the near future.

Using your knowledge of the hazard and risk identification process, write a 2,000 word essay covering the following:

  • the legislation and compliance requirements relevant to this situation—in particular those relating to Safety Data Sheets and inventories
  • what hazards are inherent in this situation
  • the risk assessment procedures that should be undertaken by the company (detail the procedures for assessing the likely levels for each risk)
  • a description of the tools that could be used to assess the risks and risk causes
  • a range of prioritised risk controls that could be put in place


Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Individual assignment Marketing Management – HI5004



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

ndividual assignment
Marketing Management – HI5004
T3.2017
Assessment 1: Individual assignment
Due date: Friday Week 5
Weight: 20% of total marks
Length: 1500 words
This length limit includes any text, figures, tables, in-text references, and appendices. This limit does not include the cover page, table of contents, or list of references (at the end of assignment).
Submission: On due date submit to Blackboard on Final submission link
Requirement:
There are two topics and students need to discuss both topics in 1500 words and on due date, Friday of Week 5 submit to Blackboard on Final submission link
Topics:
1. Consider the three key forces driving the new marketing realities. How are they likely to change in the future? What other major trends or forces might affect marketing?
2. What brands and products do you feel successfully speak to you and effectively target your age group? Why? Which ones do not? What could they do better?



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

auditing, assurance and compliance



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

1 HI6026 Audit, Assurance and Compliance TRIMESTER 3, 2017 INDIVIDUAL ASSIGNMENT 1 Assessment Value: 20% Instructions:  This assignment is to be submitted in accordance with assessment policy stated in the Subject Outline and Student Handbook.  It is the responsibility of the student who is submitting the work, to ensure that the work is in fact her/his own work. Incorporating another’s work or ideas into one’s own work without appropriate acknowledgement is an academic offence. Students should submit all assignments for plagiarism checking on Blackboard before final submission in the subject. For further details, please refer to the Subject Outline and Student Handbook.  Answer all questions.  Maximum marks available: 20 marks.  Due date of submission: Week 6, Friday at 5.00 p.m. 2 Case Study on Double Ink Printers Ltd (DIPL) Background Information You are a senior manager with Stewart and Kathy and you have been approached to undertake the audit of Double Ink Printers Ltd (DIPL). 2017DIPL print books, magazines and advertising materials for the publishing, educational and advertising industries on a print-ondemand basis. Printing on demand means that publishers can print the exact quantities ordered by retail outlets, rather than estimating in advance how many books are required and often printing too few or too many. The average printing turnaround time for DIPL is two business days for small orders and five to ten business days for large orders. In addition, five years ago, DIPL further expanded its earnings base by having publisher’s titles available as searchable ‘e-books’ that could be downloaded directly by readers from DIPL’s website. Purchase and Inventory DIPL purchases 50% of its inventory requirements of paper, ink and binding materials from Australian sources and 50% from Asian countries. When inventory received at DIPL’s warehouse (whether it is purchased from Australia or Asia), the accounts payable clerk, Bill Jimmy, records the arrival of the inventory and also its value and quantity in the accounts payable system. Inventory is paid for the relevant currency of the country from which it is purchased. Raw materials have been valued at average cost and an allowance for inventory obsolescence has existed in previous years to cover the estimated decline in value from the effects of storage hazards. Work in progress is immaterial due to the quick turn- around time of printing jobs. Any work in progress is assessed at the cost of raw materials and labour and proportion of manufacturing overheads based on normal capacity. At year end, the warehouse is closed from 28 to 30 June for stocktake, so sales must be invoiced in the system by close of business on 27 June. The stock must have been sent to the customer (that is, it must either be on track, ship or plane on its way to the customer, or it must already have arrived at the customer; it must no longer be in DIPL’s warehouse). 3 ‘Print on Demand’ revenue and receivables Each time a publisher wants to add a book to DIPL’s ‘digital library’ (a server storing all of the publisher’s books in a digital format, ready to print), it emails the book to DIPL in PDF format. The digital library is backed up at the close of business every day, with the backup tapes kept off site. Once the book is stored in the digital library, the publishers can order copies to be printed as required. When the publishers confirm the order, the accounting system automatically retrieves details of the publisher’s credit record and stops any orders from publishers that have exceeded their credit terms and limits. A printout of the transactions history of the publishers is generated and must be signed by both Helena Keng, the head of publishing, and Jane Roger, the head of accounts at DIPL, before the order can continue, after the transaction history has been signed and dated, accounts receivable staff file it. If there are no credit problems with the order, it is processed and printed by casual staff in the relevant warehouse, who then load the books onto pallets for shipping. When printing is finished, the sales clerk, Brown Pall, prepares an invoice and dispatch docket and forwards them to the accounts receivable department. The accounts receivable clerk Gay Chan, checks the prices and arithmetic accuracy of the invoices and signs the invoice as evidence of her check. Gay records the sales both the accounts receivables subsidiary ledger and the general ledger and books are shipped to the publisher’s nominated destination (or the publisher will arrange pick up at the warehouse if has its own distributors). The client accepts liability for the goods when they are received in accordance with the purchase order, and signs the dispatch docket as proof of delivery. ‘E-book’ Revenue The proceeds from each e-book sale are paid to the publisher’s net of a 5% commission. Proceeds are sent to publishers automatically upon download (the commission is withheld by DIPL). Revenue from the commission is recognised when is withheld from payment to the publishers. DIPL also charge publishers an annual “storage fee” payable 12 months in advance, for keeping the e-book on DIPL’s website. Publishers are invoiced on the date the first download 4 of a title occurs. As new books are downloaded on an ongoing basis, the storage fee is invoiced at different times of the year. Revenue from storage fees has been recognised in the month the fees are invoiced, notwithstanding the fact that the fees are charged 12 months in advance. In September 2016, DIPL acquired Nuclear Publishing Ltd (NPL). The main rationale behind the lay in the value of the copyright NPL held over a large range of specialised medical textbooks. Although the potential print run for the textbook was not large, each textbook had a high profit margin and had been used in universities across the world for many years. DIPL acquired the business operation of NPL (not the shares), paying net assets (including the right to the copyright). However, in June 2017 an article was published in a medical journal about a new theory that could result in NPL’s medical textbooks becoming obsolete. If the new theory is valid, the textbooks are unlikely to be reprinted or used as textbooks at universities in the future, effectively making them unviable as e-books. Cash Receipts Some Payments from accounts receivables are received by cheque through the mail, and the cashier, Judy Bones, record these in an inwards remittance register when the mail is opened. She then banks the cheques and forwards the payment advices to Gay Chan for posting ton the accounts receivable ledger. Most payments, however, are received by electronic funds transfer (EFT). Each day, Judy downloaded the previous day’s receipts from online banking and provides a copy to Gary for posting. Judy then reconciles the total of the batch postings to accounts receivable to the amount banked for the day. The assistant accountant, Bobby Fong, prepares a bank reconciliation at the end of each month. Fixed Assets Since DIPL’s incorporation, depreciation on assets has been calculated using the straight-line method to allocate their cost over their estimated useful lives, as follows:  Printing presses up to 20 years  Other production equipment up to 15 years  Other equipment up to 10 years 5 Finance During 2017, DIPL has entered into a 7.5 million loan from BDO Finance Ltd (BDO Finance). The loan has debt covenant’s requiring DIPL to maintain a current ratio of at least 1.5 and a debt to equity ratio of less than 1. Failure to maintain these key financial ratios under the specified benchmarks would result in BDO Finance having the right to recall the loan. Appointment of New CEO and internal Audit William Jackson was appointed the new chief executive officer (CEO) of DIPL in January 2017. William has extensive experience in the printing business. The previous CEO, Rebecca Styles, who is now semi- retired, will remain on the board as a non-executive director. A component of William’s remuneration package is a performance bonus based DIPL achieving an annual growth of 10% in total revenue and 10% in net profit after tax. Based on William’s recommendation, the board also established a new internal audit department headed up by Cody Baines, an ex-audit manager with a Big Four audit firm and two other recently qualified chartered accountants. Cody reports directly to the board. New IT System During 2017, DIPL decided to invest in a new IT system that would fully computerised and integrate all the current accounting processes across the organisation, including integration into the general ledger system. Under extreme pressure from the board, the IT department at DIPL managed to get the new accounting system installed in June, although IT manager, Andy Law, complained several times about how the installation was handled. Andy claimed that excess pressure had been placed on staff to get the system installed and that there was simply not enough staff to do the proper reconciliation’s and testing before the new system went live prior to year-end. Andy preliminary testing showed that some transactions conducted around year-end were not being allocated to the correct period. The problem appeared to be the interface between the new accounting system and one of the existing software systems. A software ‘patch’ had to be written to fix the problem. 6 Board year-end reporting discussions As a board meeting held in June 2017, issues relating to the forthcoming year end were discussed. William stated that he believed that the valuation of raw materials inventories at average cost was no longer appropriate as the current cost of paper was substantially above the average cost. Further, he argued that the allowance for obsolescence of inventory to cover the estimated decline in value from the effects of storage hazards was necessary, as such a loss was unlikely. William also stated that based on his experience in the printing industry he believed that DIPL’s printing presses had a potential maximum life of 30 years, although he noted that another leading entity in the printing industry adopted the policy of depreciating its printing presses over a 20-year period on a straight-line basis, similar to what DIPL had done in the past. After much discussion, the board resolved that the allowance for obsolescence of inventory be written back and that raw materials be valued based on a firstin, first-out (FIFO) basis. In addition, following a review of the e-book facilities by internal audit, Cody recommended that in a report to the board that DIPL change the method it used to account for its revenue from e-book publication to ensure compliance with the applicable accounting standard. The board agreed that the revenue from e-book would be recognised in accordance with the stage of completion of each transaction (i.e. percentage of completion method). 7 Double Ink Printers Ltd Statement of Financial Position Note 2015 2016 2017 (Unadjusted) Current Assets Cash 647250 517788 347120 Accounts Receivables 1 2482500 4320000 5073309 Inventories 2 2256188 2671362 4180500 Total 5385938 7509150 9600929 Non-Current Assets Property, Plant and Equipment 3 7544062 8394750 15572062 Intangible Assets ——- ——- 975000 7544062 8394750 16547062 Total Assets 12930000 15903900 26147991 Current Liabilities Accounts Payable 1950000 3035250 3525000 Deferred revenue —- —- 697500 Interest-bearing liabilities 937500 862500 787500 Provisions 810000 1125000 1267500 Accruals 82500 97500 120000 Total 3780000 5120250 6397500 8 Non-current Liabilities Interest-bearing liabilities —- —- 7500000 Total Liabilities 3780000 5120250 13897500 Net Assets 9150000 10783650 12250491 Equity Shareholders Fund 2250000 2250000 2250000 Retained Profits 6900000 8533650 10000491 Total Equity 9150000 10783650 12250491 Double Ink Printers Ltd Income Statement 2015 2016 2017 Revenues Revenue from Operations 34212000 37699500 43459500 Cost of Sales 28207500 31620000 36855000 Gross Profit 6004500 6079500 6604500 Allowance for inventory obsolescence written back ——- ——- 155588 Commission Income 108000 123000 130500 E-book storage fees 667500 1027500 1417500 Income from operating activities 6780000 7230000 8308088 Expenses Advertising 83725 115923 125778 Audit Fees 112500 127500 135000 Bad Debt 150000 195000 210000 Depreciation 249375 274312 472688 Discounts allowed 195000 285000 335500 9 Legal Fees 74000 111500 137000 Foreign Exchange loss 38500 49750 —- Rates 98500 106000 113500 Repairs and maintenance 224000 276500 306500 Salaries 1965000 2190000 2445000 Telecommunication costs 134750 141478 159785 Total expenses 3325350 3872963 4440751 Net income before interest and tax 3454650 3357037 3867337 Interest expense 84379 83663 808038 Profit before tax 3370271 3273374 3059299 Income tax 1011081 982012 87116 Profit after tax 2359190 2291362 2972183 Notes to the Financial Report 2015 2016 2017 (Unadjusted) Account Receivable 2647500 453000 5313309 1 Allowance for doubtful debts -165000 -210000 -240000 2482500 243000 5073309 Inventory 2362500 2797238 4180500 2 Allowance for obsolescence -106312 -125876 —— 2256188 2671362 4180500 3 Property, Plant & Equipment Land 2775000 3375000 3375000 Plant and Equipment 5250000 5775000 13425000 Accumulated Depreciation -480938 -755250 -1227938 7544062 8394750 15572062 10 Required: Question 1: As part of your planning process, you are considering whether you will need to use the services of an expert in the audit of Double Ink Printers Ltd (DIPL). Required: Based on the background information contained in the case, explain whether it will be necessary to use the work of an expert in the audit of DIPL. (5 marks). Question 2: You are at the planning stage of the audit of Double Ink Printers Ltd (DIPL) for the year ended 30 June 2017 and have been asked by the audit manager to assists determine the materiality levels. Required: (a) Referring to the background information contained in the case, identify five factors that would influence your determination of the preliminary figure for overall materiality for the 2017 audit of DIPL. (5 marks). (b) Explain why the factors identified in (a) above are relevant to your calculation of the preliminary figure for overall materiality. (5 marks). (c) Describe how the factors identified in (a) above will influence your preliminary figure for overall materiality in the audit planning process. (5 marks).



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

marketing management



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Individual assignment

Marketing Management –

T3.2017

Assessment 1:

 

Due date: Friday Week 5

Weight: 20% of total marks

Length: 1500 words

This length limit includes any text, figures, tables, in-text references, and appendices. This limit does not include the cover page, table of contents, or list of references (at the end of assignment).

Submission: On due date submit to Blackboard on Final submission link

Requirement:

There are two topics and students need to discuss both topics in 1500 words and on due date, Friday of Week 5 submit to Blackboard on Final submission link

Topic:

<para>What brands and products do you feel successfully speak to you and effectively target your age group? Why? Which ones do not? What could they do better?



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Program Bachelor of Business Subject code PRN101A/PRL101



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Assessment 2 Parts A& B Brief
Program Bachelor of Business
Subject code PRN101A/PRL101
Subject name Understanding Public Relations
Assessment title Assessment 2 – Essay Part A and B
Group or individual assessment Individual
Length 2000 words
Learning outcomes addressed
a), c), d), e)
Submission date Week 8 – Part A Essay Draft
Week 12 – Part B Final Essay
Weighting Total 70%
Part A Essay Draft (30%)
Part B Final Essay (40%)
Assessment Brief:
Explain how digital and social media have changed the practice of public relations. Explore how corporate communications, media relations and crisis communication are influenced by new media technologies. Outline how social and digital media can be used for image, reputational purposes.
Discuss how new digital media helps to facilitate two-way communication and analyse how theories of public relations apply. Please refer to contemporary public relations theories to support your answer, using references to literature, current case study examples and academic research.
Note: There are two parts (Draft Essay and Final Essay) to this assessment task. Both parts must be completed in order to fulfill the requirements of this assessment:
Part A: Essay (Draft)
The essay draft must be submitted as a hard copy in class and on the learning portal by the end of Week 8 and should include:
An introduction
• Context of essay: Digital and social media and public relations
• Purpose of essay: Analyse the influence of digital media on PR
• Outline of essay: Define the key terms of your essay. Explain which PR theories you will discuss based on the academic discourse around social and digital media.
• An overview of your essay
• The essay statement
A main body:
Give an explanation of the impact of the new media on public relations. Discuss the impacts of the new media tactics on corporate communications, media relations and crisis communication. Analyse how digital media can engage audiences and achieve the goals of public relations strategy. Discuss how new media impacts on the image and reputation of organisations using academic references and provide examples using mini case studies. Explore which theories and principles of public relations (at least two) can be applied in the digital media context.
A Reference list:
At least seven (7) academic references (academic journal articles).
A Bibliography:
List additional resources (news articles, websites) used to complete the academic essay
Please submit the essay draft as a WORD document (NOT .pdf) via the assessments section of the learning portal by 11:55pm on the Sunday evening of WEEK 8 and a hard copy in class.
Part B: Final Essay
Based on the lecturer feedback on your draft complete writing the essay abiding by academic essay structure.
• ESSAY must be 2000 words (+/-) (NOT including Reference & Bibliography).
• Please note this is a formal piece of writing that presents a discussion of both theory and practice of PR
• Support your arguments with academic evidence and specific mini case-study type examples. The essay must contain at least seven (7) relevant academic references.
• Use proper in-text referencing
• Please refer to the ‘Academic Skills’ section of the learning portal for support on how to write an academic essay
• Please submit the final essay in WEEK 11 on the learning portal, with all feedback and changes incorporated.
See marking criteria on next page.
MARKING CRITERIA –Part A: Essay Draft
Excellent Above
Ave. Ave. Below Ave. Poor
Introduction
• Introduces and clearly defines key terms and purpose of essay 10-9
8-7 6-5 4-3 2-0
Structure of essay:
• Logical structure that leads to a conclusion
• Understanding of main ideas as indicated by discussion (principles and theories of public relations)
• Ability to relate how new media is in PR application fields.
• Analyses impact and outcomes
• Development of arguments/ claims supported by evidence
• Present a point of view in a clear and logical way supported by academic evidence 30-26 25-21 20-15 14-11 10-0
Conclusion
• Clear statement that summarises key arguments and answers the essay question 10-9 8-7 6-5 4-3 2-0
General
• Clear written expression; abides by accepted academic essay structure and presentation
• Layout and presentation 20-17 16-13 12-10 9-5 4-0
Academic presentation
• Evidence of critical reading as indicated by the reference to researched material
• Consistent in-text referencing
• Appropriate number (at least 7) and range of references to academically credible material
• Complete and accurate bibliography (in accordance with Think Class academic referencing) 30-26 25-21 20-15 14-11 10-0
Total 100
Marking Criteria: Essay – Part B: Final Essay
Essay general
Excellent
10-9
Good
8-7
Average 6-5
Not adequate
4-3
Poor
2-0
Evidence of critical reading and sufficient research
Comments: /10
Style
Excellent
20-17
Good
16-13
Average
12-10
Not adequate 9-5
Poor
4-0
Well organised and written, essay flows logically, good grammar and spelling. Follows academic essay structure.
Comments: /20
Referencing
Excellent
15-13
Good
12-9
Average 8-7.5
Not adequate 7-3
Poor
2-0
Use of quality, varied academic sources, referenced appropriately
Comments: /15
Content
Excellent
35-29
Good
28-22
Average
21-17.5
Not adequate 17-7
Poor
6-0
Essay question addressed through quality analysis and critical thought.
Comments: /35
Excellent
20-17
Good
16-13
Average
12-10
Not adequate 9-5
Poor
4-0
Specific and relevant examples used to support analysis
Comments: /100
PRN101A/PRL101



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

auditing, assurance and compliance



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

1 HI6026 Audit, Assurance and Compliance TRIMESTER 3, 2017 INDIVIDUAL ASSIGNMENT 1 Assessment Value: 20% Instructions:  This assignment is to be submitted in accordance with assessment policy stated in the Subject Outline and Student Handbook.  It is the responsibility of the student who is submitting the work, to ensure that the work is in fact her/his own work. Incorporating another’s work or ideas into one’s own work without appropriate acknowledgement is an academic offence. Students should submit all assignments for plagiarism checking on Blackboard before final submission in the subject. For further details, please refer to the Subject Outline and Student Handbook.  Answer all questions.  Maximum marks available: 20 marks.  Due date of submission: Week 6, Friday at 5.00 p.m. 2 Case Study on Double Ink Printers Ltd (DIPL) Background Information You are a senior manager with Stewart and Kathy and you have been approached to undertake the audit of Double Ink Printers Ltd (DIPL). 2017DIPL print books, magazines and advertising materials for the publishing, educational and advertising industries on a print-ondemand basis. Printing on demand means that publishers can print the exact quantities ordered by retail outlets, rather than estimating in advance how many books are required and often printing too few or too many. The average printing turnaround time for DIPL is two business days for small orders and five to ten business days for large orders. In addition, five years ago, DIPL further expanded its earnings base by having publisher’s titles available as searchable ‘e-books’ that could be downloaded directly by readers from DIPL’s website. Purchase and Inventory DIPL purchases 50% of its inventory requirements of paper, ink and binding materials from Australian sources and 50% from Asian countries. When inventory received at DIPL’s warehouse (whether it is purchased from Australia or Asia), the accounts payable clerk, Bill Jimmy, records the arrival of the inventory and also its value and quantity in the accounts payable system. Inventory is paid for the relevant currency of the country from which it is purchased. Raw materials have been valued at average cost and an allowance for inventory obsolescence has existed in previous years to cover the estimated decline in value from the effects of storage hazards. Work in progress is immaterial due to the quick turn- around time of printing jobs. Any work in progress is assessed at the cost of raw materials and labour and proportion of manufacturing overheads based on normal capacity. At year end, the warehouse is closed from 28 to 30 June for stocktake, so sales must be invoiced in the system by close of business on 27 June. The stock must have been sent to the customer (that is, it must either be on track, ship or plane on its way to the customer, or it must already have arrived at the customer; it must no longer be in DIPL’s warehouse). 3 ‘Print on Demand’ revenue and receivables Each time a publisher wants to add a book to DIPL’s ‘digital library’ (a server storing all of the publisher’s books in a digital format, ready to print), it emails the book to DIPL in PDF format. The digital library is backed up at the close of business every day, with the backup tapes kept off site. Once the book is stored in the digital library, the publishers can order copies to be printed as required. When the publishers confirm the order, the accounting system automatically retrieves details of the publisher’s credit record and stops any orders from publishers that have exceeded their credit terms and limits. A printout of the transactions history of the publishers is generated and must be signed by both Helena Keng, the head of publishing, and Jane Roger, the head of accounts at DIPL, before the order can continue, after the transaction history has been signed and dated, accounts receivable staff file it. If there are no credit problems with the order, it is processed and printed by casual staff in the relevant warehouse, who then load the books onto pallets for shipping. When printing is finished, the sales clerk, Brown Pall, prepares an invoice and dispatch docket and forwards them to the accounts receivable department. The accounts receivable clerk Gay Chan, checks the prices and arithmetic accuracy of the invoices and signs the invoice as evidence of her check. Gay records the sales both the accounts receivables subsidiary ledger and the general ledger and books are shipped to the publisher’s nominated destination (or the publisher will arrange pick up at the warehouse if has its own distributors). The client accepts liability for the goods when they are received in accordance with the purchase order, and signs the dispatch docket as proof of delivery. ‘E-book’ Revenue The proceeds from each e-book sale are paid to the publisher’s net of a 5% commission. Proceeds are sent to publishers automatically upon download (the commission is withheld by DIPL). Revenue from the commission is recognised when is withheld from payment to the publishers. DIPL also charge publishers an annual “storage fee” payable 12 months in advance, for keeping the e-book on DIPL’s website. Publishers are invoiced on the date the first download 4 of a title occurs. As new books are downloaded on an ongoing basis, the storage fee is invoiced at different times of the year. Revenue from storage fees has been recognised in the month the fees are invoiced, notwithstanding the fact that the fees are charged 12 months in advance. In September 2016, DIPL acquired Nuclear Publishing Ltd (NPL). The main rationale behind the lay in the value of the copyright NPL held over a large range of specialised medical textbooks. Although the potential print run for the textbook was not large, each textbook had a high profit margin and had been used in universities across the world for many years. DIPL acquired the business operation of NPL (not the shares), paying net assets (including the right to the copyright). However, in June 2017 an article was published in a medical journal about a new theory that could result in NPL’s medical textbooks becoming obsolete. If the new theory is valid, the textbooks are unlikely to be reprinted or used as textbooks at universities in the future, effectively making them unviable as e-books. Cash Receipts Some Payments from accounts receivables are received by cheque through the mail, and the cashier, Judy Bones, record these in an inwards remittance register when the mail is opened. She then banks the cheques and forwards the payment advices to Gay Chan for posting ton the accounts receivable ledger. Most payments, however, are received by electronic funds transfer (EFT). Each day, Judy downloaded the previous day’s receipts from online banking and provides a copy to Gary for posting. Judy then reconciles the total of the batch postings to accounts receivable to the amount banked for the day. The assistant accountant, Bobby Fong, prepares a bank reconciliation at the end of each month. Fixed Assets Since DIPL’s incorporation, depreciation on assets has been calculated using the straight-line method to allocate their cost over their estimated useful lives, as follows:  Printing presses up to 20 years  Other production equipment up to 15 years  Other equipment up to 10 years 5 Finance During 2017, DIPL has entered into a 7.5 million loan from BDO Finance Ltd (BDO Finance). The loan has debt covenant’s requiring DIPL to maintain a current ratio of at least 1.5 and a debt to equity ratio of less than 1. Failure to maintain these key financial ratios under the specified benchmarks would result in BDO Finance having the right to recall the loan. Appointment of New CEO and internal Audit William Jackson was appointed the new chief executive officer (CEO) of DIPL in January 2017. William has extensive experience in the printing business. The previous CEO, Rebecca Styles, who is now semi- retired, will remain on the board as a non-executive director. A component of William’s remuneration package is a performance bonus based DIPL achieving an annual growth of 10% in total revenue and 10% in net profit after tax. Based on William’s recommendation, the board also established a new internal audit department headed up by Cody Baines, an ex-audit manager with a Big Four audit firm and two other recently qualified chartered accountants. Cody reports directly to the board. New IT System During 2017, DIPL decided to invest in a new IT system that would fully computerised and integrate all the current accounting processes across the organisation, including integration into the general ledger system. Under extreme pressure from the board, the IT department at DIPL managed to get the new accounting system installed in June, although IT manager, Andy Law, complained several times about how the installation was handled. Andy claimed that excess pressure had been placed on staff to get the system installed and that there was simply not enough staff to do the proper reconciliation’s and testing before the new system went live prior to year-end. Andy preliminary testing showed that some transactions conducted around year-end were not being allocated to the correct period. The problem appeared to be the interface between the new accounting system and one of the existing software systems. A software ‘patch’ had to be written to fix the problem. 6 Board year-end reporting discussions As a board meeting held in June 2017, issues relating to the forthcoming year end were discussed. William stated that he believed that the valuation of raw materials inventories at average cost was no longer appropriate as the current cost of paper was substantially above the average cost. Further, he argued that the allowance for obsolescence of inventory to cover the estimated decline in value from the effects of storage hazards was necessary, as such a loss was unlikely. William also stated that based on his experience in the printing industry he believed that DIPL’s printing presses had a potential maximum life of 30 years, although he noted that another leading entity in the printing industry adopted the policy of depreciating its printing presses over a 20-year period on a straight-line basis, similar to what DIPL had done in the past. After much discussion, the board resolved that the allowance for obsolescence of inventory be written back and that raw materials be valued based on a firstin, first-out (FIFO) basis. In addition, following a review of the e-book facilities by internal audit, Cody recommended that in a report to the board that DIPL change the method it used to account for its revenue from e-book publication to ensure compliance with the applicable accounting standard. The board agreed that the revenue from e-book would be recognised in accordance with the stage of completion of each transaction (i.e. percentage of completion method). 7 Double Ink Printers Ltd Statement of Financial Position Note 2015 2016 2017 (Unadjusted) Current Assets Cash 647250 517788 347120 Accounts Receivables 1 2482500 4320000 5073309 Inventories 2 2256188 2671362 4180500 Total 5385938 7509150 9600929 Non-Current Assets Property, Plant and Equipment 3 7544062 8394750 15572062 Intangible Assets ——- ——- 975000 7544062 8394750 16547062 Total Assets 12930000 15903900 26147991 Current Liabilities Accounts Payable 1950000 3035250 3525000 Deferred revenue —- —- 697500 Interest-bearing liabilities 937500 862500 787500 Provisions 810000 1125000 1267500 Accruals 82500 97500 120000 Total 3780000 5120250 6397500 8 Non-current Liabilities Interest-bearing liabilities —- —- 7500000 Total Liabilities 3780000 5120250 13897500 Net Assets 9150000 10783650 12250491 Equity Shareholders Fund 2250000 2250000 2250000 Retained Profits 6900000 8533650 10000491 Total Equity 9150000 10783650 12250491 Double Ink Printers Ltd Income Statement 2015 2016 2017 Revenues Revenue from Operations 34212000 37699500 43459500 Cost of Sales 28207500 31620000 36855000 Gross Profit 6004500 6079500 6604500 Allowance for inventory obsolescence written back ——- ——- 155588 Commission Income 108000 123000 130500 E-book storage fees 667500 1027500 1417500 Income from operating activities 6780000 7230000 8308088 Expenses Advertising 83725 115923 125778 Audit Fees 112500 127500 135000 Bad Debt 150000 195000 210000 Depreciation 249375 274312 472688 Discounts allowed 195000 285000 335500 9 Legal Fees 74000 111500 137000 Foreign Exchange loss 38500 49750 —- Rates 98500 106000 113500 Repairs and maintenance 224000 276500 306500 Salaries 1965000 2190000 2445000 Telecommunication costs 134750 141478 159785 Total expenses 3325350 3872963 4440751 Net income before interest and tax 3454650 3357037 3867337 Interest expense 84379 83663 808038 Profit before tax 3370271 3273374 3059299 Income tax 1011081 982012 87116 Profit after tax 2359190 2291362 2972183 Notes to the Financial Report 2015 2016 2017 (Unadjusted) Account Receivable 2647500 453000 5313309 1 Allowance for doubtful debts -165000 -210000 -240000 2482500 243000 5073309 Inventory 2362500 2797238 4180500 2 Allowance for obsolescence -106312 -125876 —— 2256188 2671362 4180500 3 Property, Plant & Equipment Land 2775000 3375000 3375000 Plant and Equipment 5250000 5775000 13425000 Accumulated Depreciation -480938 -755250 -1227938 7544062 8394750 15572062 10 Required: Question 1: As part of your planning process, you are considering whether you will need to use the services of an expert in the audit of Double Ink Printers Ltd (DIPL). Required: Based on the background information contained in the case, explain whether it will be necessary to use the work of an expert in the audit of DIPL. (5 marks). Question 2: You are at the planning stage of the audit of Double Ink Printers Ltd (DIPL) for the year ended 30 June 2017 and have been asked by the audit manager to assists determine the materiality levels. Required: (a) Referring to the background information contained in the case, identify five factors that would influence your determination of the preliminary figure for overall materiality for the 2017 audit of DIPL. (5 marks). (b) Explain why the factors identified in (a) above are relevant to your calculation of the preliminary figure for overall materiality. (5 marks). (c) Describe how the factors identified in (a) above will influence your preliminary figure for overall materiality in the audit planning process. (5 marks).



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Life Cycle Assessment of a chosen project (1 x report)



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Assessment Details
Life Cycle Assessment of a chosen project (1 x report)
Type of Collaboration: Individual
Due: 10 December 2017 at 11:59 PM
Submission: Turnitin
Format: A report with explanation of all steps and screen shots of data entry and outputs. All screenshots and copies of working out in the software should be pasted onto the report and submitted as one copy. See further instructions below.
Length: 2,000 words Curriculum Mode: Report
Instructions:
Assignment No.2 (LIFE CYCLE ASSESSMENT)
Q1. Describe brief the procedure recommended by the ISO to conduct LCA.
Q2. Download the student version of GaBi life cycle assessment software and complete the following project.
Conduct the life cycle assessment for ceramic bowl and plastic bowl. Students are expected to finalise this part with screenshots.
Q3. You will be given few options to choose from for conducting life cycle assessment.
Your report should include estimated weight of each component, a well-defined functional unit, a balanced material flow diagram and impact analysis, hot spot identification, remedial measures, and feasibility of improvement options.
(Report structure will attract 5%)
Resources:
GaBi student version software has to be downloaded by the student to their computer.
www.gabi-software.com



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

N2 Simulation Exercise (individual in class assessment)



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

2500-3000 words
Student Name: Student ID:
Assessment Type: N2 Simulation Exercise (individual in class assessment)
Other:
Assessor’s Name:
Assessment Outcome: ? Satisfactory ? Not Yet Satisfactory
Student Declaration: By submitting this assessment via Moodle, I declare that this is my own work and had not been copied or plagiarised from any other source. Please refer to the Student Handbook for more information.
Assessment Conditions: Each assessment criteria is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve a ‘Satisfactory’ Assessment Outcome for the entire assessment when all assessment Criteria listed below are ‘Satisfactory’. A student who is assessed as ‘Not Yet Satisfactory’ is eligible for re-assessment with their trainer.
All assessment answers must be typed, include this assessment cover sheet and uploaded in ‘WORD’ version to moodle.
Assessment Criteria
Element Performance Criteria S NYS
BSBLDR501 Develop and use emotional intelligence
1. Identify the impact of own emotions on others in the workplace 1.1 Identify own emotional strengths and weaknesses ?
?
1.2 Identify personal stressors and own emotional states related to the workplace ?
?
1.3 Develop awareness of own emotional triggers and use this awareness to enable control emotional responses ?
?
1.4 Model workplace behaviours that demonstrate management of emotions
1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence ?
?
2. Recognise and appreciate the emotional strengths and weaknesses of others 2.1 Respond to the emotional states of co-workers and assess emotional cues ?
?
2.2 Identify the range of cultural expressions of emotions and respond appropriately ?
?
2.3 Demonstrate flexibility and adaptability in dealing with others ?
?
2.4 Take into account the emotions of others when making decisions ?
?
3. Promote the development of emotional intelligence in others 3.1 Provide opportunities for others to express their thoughts and feelings ?
?
3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace ?
?
3.3 Encourage the self-management of emotions in others ?
?
3.4 Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes ?
?
4. Utilise emotional intelligence to maximise team outcomes 4.1 Encourage a positive emotional climate in the workplace
4.2 Use the strengths of workgroup members to achieve workplace outcomes
Element Performance Criteria S NYS
BSBLDR502 Lead and manage effective workplace relationships
1. Manage ideas and information 1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers ?
?
1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role ?
?
1.3 Facilitate feedback to employees on outcomes of the consultation processes ?
?
1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel
2. Establish systems to develop trust and confidence 2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to ?
?
2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct ?
?
2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process ?
?
3. Manage the development and maintenance of networks and relationships 3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation ?
?
3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained ?
?
4. Manage difficulties to achieve positive outcomes 4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved ?
?
4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures ?
?
4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties ?
?
4.4 Develop and implement an action plan to address any ?
?
Element Performance Criteria S NYS
BSBWOR502 Lead and manage team effectiveness
1. Establish team performance plan 1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives ?
?
1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team ?
?
1.3 Support team members in meeting expected performance outcomes ?
?
2. Develop and facilitate team cohesion 2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities ?
?
2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions ?
?
2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed ?
?
3. Facilitate teamwork 3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes ?
?
3.2 Support the team in identifying and resolving work performance problems ?
?
3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders ?
?
4. Liaise with stakeholders 4.1 Establish and maintain open communication processes with all stakeholders ?
?
4.2 Communicate information from line manager/management to the team ?
?
4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders ?
?
4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
BSBLDR504 Implement diversity in the workplace S
NYS
1. Scope workforce diversity 1.1 Establish the nature of diversity in the industry sector, community and workplace
1.2 Qualify and quantify the sources of diversity in the industry sector, community and workplace
1.3 Research and identify the benefits of having a diverse workforce ?
?
1.4 Identify and analyse legislation, regulation and enterprise policy that impacts on workplace diversity ?
?
1.5 Research and identify opportunities and barriers to inclusive engagement ?
?
2. Integrate diversity into workplace operations 2.1 Develop and review workplace policies, procedures and planning in accordance with the scope of diversity
2.2 Establish where diversity integration meets the needs of the enterprise and diverse persons ?
?
2.3 Review existing policies, plans and procedures to identify areas where diversity can achieve positive impact ?
?
2.4 Monitor and review workplace processes to guide implementation ?
?
3. Implement diversity across the workplace 3.1 Consult with management and teams to champion the diversity implementation ?
?
3.2 Ensure work teams incorporate diversity processes into work activity ?
?
3.3 Establish and enable enterprise and individual support processes ?
?
3.4 Provide for training and coaching in diversity implementation ?
?
3.5 Promote and model inclusive behaviours ?
?
4. Review and evaluate diversity in the workplace 4.1 Conduct regular reviews of diversity integration with relevant persons ?
?
4.2 Evaluate workplace diversity against workplace policies, procedures and planning objectives
4.3 Identify and recommended improvements to diversity integration
Instructions: There are 8 Tasks in this assessment that are assigned on a weekly basis. Activates include case study, simulation exercises and direct questioning. You are allowed to use internet, newspapers, textbooks or other resources in completing this assessment. This is an individual assessment and you must complete the tasks in class.
Week 3
Task 1: Describe Daniel Goleman’s ‘Model of Emotional Intelligence’ (5 marks)
Task 2: Personality Based Emotional Intelligence Test (MEIT) (5 marks)
INTRODUCTION
The term Emotional Intelligence (EI) has been given many specific definitions since it gained popularity in the 1980s, but has is generally taken as theorized aspects of intelligence that that are not general intelligence but instead specific to people, such as understanding other peoples perspectives.
The Matrix Based Emotional Intelligence Test MEIT) is a new experimental measure of EI that has the subject make prediction about the structure of people’s personalities that are evaluated against real data.
PROCEDURE & PROCESS
To complete the MEIT activity follow the below link and undertake the interactive version record your results for submission to your nominated trainer and assessor.
http://www.maetrix.com.au/meit/eitest.html
In the MEIT you will be given a personality test item and asked to choose from a group of other personality test items, which would be positively correlated with it. This is a somewhat complicated idea so there is sample test with more explanation you will go through before you reach the main test. The Test should take approximately fifteen (15) minutes to complete.
PARTICIPATION NOTES
The use of this assessment is for educational or entertainment purposes only. The outcome is not psychological advice of any kind. Additionally, your responses to this questionnaire will be anonymously saved.
YOUR RESPONSE
Provide a report of the outcome with your explanation and examples.
Week 4
Task 3: Emotional Intelligence Case Study (5 marks)
Max is a successful financial officer at a New York-based company that recently acquired a banking institution in two southern states. Max will take over the recently acquired southern footprint as the new regional CEO.
The newly acquired banking institution has a long-standing reputation as a friendly institution with traditional values, and it prides itself on its exemplary customer service. The current staff includes diverse workforce from different nationalities and age groups. The employees here has prepared a comprehensive package outlining the banks vision and key customer success stories that demonstrate their commitment to exemplary service and low customer and employee turnover. Due to the acquisition, the employees are scared on losing their old values and work methods.
It is Monday morning and Max has called a meeting at 8 a.m. Max arrives at 7 a.m. and is surprised to find only a couple of employees in the building. Max begins the meeting at 8 a.m. sharp, and the auditorium seats are half-filled. Max is perplexed at the turnout but begins the meeting. -Shareholder value is what its all about. We are the stewards of this organization, and we have a responsibility to the shareholders.-
Silence echoes in Maxs ears. He continues by stating, -I expect total dedication. If you cannot commit to our new vision and strategies then this is not the right place for you. Commitment starts by being on time.- Max motioned to the staff standing next to the auditorium doors to close the doors. -If you cant be here on time, then you cant play in our sandbox.-
Later that afternoon, Max met with the executive team and outlined the strategies, goals, numbers, and deadlines. A meeting was held with senior staff members responsible for reporting progress. Market growth numbers were up, and new business numbers were increasing.
A quarter later Max had the quarterly report results. The region was on target. However, turnover increased 25 percent. Involuntary turnover such as sickness were up by 10 percent. Previous customer numbers were decreasing, and customer complaints were increasing. He reviewed the report with his staff members. When he asked for input, his request was greeted with silence. He sensed an uneasy feeling in the room.
Case Questions:
Q1: What type of emotions are the staff members in the situation? If you were in Mark’s shoes, how would you manage their emotions to promote the development of emotional intelligence in them?
Q2: What do you understand by emotionally effective people and why do management needs these people to attain business objectives?
Q3: What communication approaches from Mark would be suitable for a diverse workforce which has varying cultural expressions of emotion?
A1:
A2:
A3:
Week 5
Task 4: Develop a workplace procedure for any one of the following organisation. Use a minimum of 8 bullet points to write the procedure. (10 marks)
• Returns procedure for a clothing retail store
• Complaints procedure for a internet service provider
• Manual handling procedure for an electronics warehouse
• Recruitment procedure for a bank branch
Name of the procedure:
Week 6
Task 5: Scenario based case studies on ethical values and cultural diversity. (10 marks)
Situation 1: You are invited by a private sector company to join in a corporate -box- at a local National Soccer League arena for a game in the Stanley Cup playoffs. You reflect that the cost of these boxes may average to about $1000 or more per person in the regular season, but often exceed $5,000 in the playoffs because of the food and drinks attached with the tickets. In previous months you watched that some of your co-workers attend those events and dinners.
Key Issue: Personal values and ethical decision making. Understanding the extent of gifts, donations and bribes.
Question: Use your personal opinion to describe what should you do as an employee.
Question: If you were the manager of those employees, how would you ensure that you are implementing ethical values in your organisation?
Situation 2: The annual BBQ of your organisation is a big event for networking and getting to have face-to-face time with one another. Everyone in the team was sure to invite the newest employee, stressing how important and fun the traditional company event was. The new employee is Hindu. She arrives and when it’s time to eat inquires about a vegetarian option? A co-worker responds, “Come on! This is a BBQ, hot dogs and hamburgers! That’s a real BBQ!” She smiles, nods, and stays at the picnic. But you notice she doesn’t eat anything.
Key Issue: Dietary considerations employees based on religion, cultural, health requirements or personal preferences.
Question: You have identified that there is an issue with cultural diversity in your organisation. What is that issue?
Question: As an operational manager of the organisation, what would you do to ensure that you are implementing cultural diversity in your organisation?
Week 7
Task 6: Workplace diversity: Legislation, rules, codes of practices and business policies.
(10 marks)
Q1. Provide an example scenario of direct and indirect discrimination in a same organisation. You can use any one workplace or imaginary workplace to prepare the scenario.
Direct:
Indirect:
Q2. List five Australian based legislations/laws that are related to workplace diversity of this organisation. Include the legislation year.
Q3.Based on the Q1 and Q2 responses, imagine you are the senior manager of the organisation where the two incidents have occurred. What would you do to ensure that workplace policies and plans are practised for improved workplace diversity that meets legal requirements?
Week 8
Task 7: Case Study: Performance plan and KPIs to improve team performance. (10 marks)
You are a call centre manager in Sydney who manages a team of 24 team members. Your organisation is known for the exceptional service quality and that brings in large organisations as your clients. Your organisation has clients such as banks, telecom providers and supermarkets. Recently the board of directors have agreed for an expansion and wants to merge with another company in Philippines and wants to shift some of the tasks to Philippines. Hearing about that board meeting plans; most employees in the organisation are in fear that they might lose their jobs. The same happened to your team. Productivity has decreased in call rates to 60% from 80% i.e. the staff members are not responding to calls efficiently and within specific time targets. You are aware that your team is the best one among all the teams of the organisation and you are certain the merger will not affect all teams. As a manager of the best service team you may be able to raise a concern to the stakeholders (directors) to fight for their jobs in cases of any uncertainties.
Q1. Develop a brief performance plan for the whole team to resolve the performance and job security issues. Limit your plan within 300 word limit.
Q2. Prepare at least five key performance indicators (KPIs) for your call centre team. You may wish to look into job duties of call-centre staff using internet research.
Q3. What would you do to incorporate input from stakeholders (directors) in regard to ensuring job security of your team?
Task 8: Case Study: Supporting team performance (5 marks)
The researcher Meredith Belbin noticed an occurrence in teams that was subsequently termed the Apollo Syndrome. The Apollo Syndrome is a trend whereby teams of extremely talented and clever individuals under-perform against teams of ‘ordinary’ individuals. In reality, we also find that teams with too many superstars often fail to achieve goals or the desired target. When this phenomenon was looked at in more detail, it was discovered that Apollo team members often undermined each other’s strategies while trying to achieve their own solutions to a group problem. They were essentially working as individuals in competition rather than as a united team pulling together. Experiments such as this made it clear that the intelligence, talent and understanding of the team were not the only factors in its success.
Q1. Why do you think that groups of talented individuals perform less well against those who are less talented?
Q2. Why did individual Apollo team members believe their own goal was the right one to pursue and undermine other team members?
Q3. Provide an example of a team with talented team members failing to achieve the desired goals.
Q4. If you are the supervisor, coach, captain or a manager of that example team that you have mentioned, what type of support and learning would you do to improve team?



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Introduction and Alignment In today’s culture, you are faced daily with news of incredible CEO bonuses, cheating politicians, and citizens engaging in reprehensible behavior without perceived consequence.



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service

Introduction and Alignment In today’s culture, you are faced daily with news of incredible CEO bonuses, cheating politicians, and citizens engaging in reprehensible behavior without perceived consequence. It can be difcult to determine how you should respond to these messages. This assignment will help you examine some of the best business ethical standards created by secular scholars with what scripture says. Through this assignment, you will learn not only the highest standard the world has created, but you will also compare and contrast that to what God has said. Upon completion of this assignment, you should be able to: Examine the guidelines offered by the world and the Bible for ethical living. Distinguish behavior accepted by those serving the world from behavior by those serving Christ. Resources Bible Textbook: Meeting the Ethical Challenges of Leadership Web Article: Principles for Business be transformed by the renewing of your mind. Then you will be able to test and approve what God’s will is – His good, pleasing and perfect will.” The challenge for you as a student of ethics is that it often appears necessary to meet both the Christian and secular standards, although they may appear to be different. Followers of Christ can be assured that meeting His standard means meeting the highest standard, and any human standard that indicates otherwise is questionable at best. Perhaps the notable effort made by secular scholars to determine a universal code of ethics is the Caux Round Table. Formed from a group of international business leaders and academicians, the Round Table created seven principles for business as an attempt to develop a shared perspective of business behavior that would be acceptable and honored by people from all cultures and background. A number of biblical scholars have attempted to summarize what the Bible has to say about business ethics. One such scholar, Jerry White gives us ve excellent guidelines for conducting our business activities. First, there is the guideline of a “just weight” as found in Deuteronomy 25:13-15. The principle of a just weight is to give a full amount in exchange for a fair payment. Another way to look at it is to give full quality for what is paid for and according to what is advertised. You must accept responsibility for both the quality and the amount of your product or service. As a business owner, do you fairly represent your product or service? As an employee, do you give a full day’s work for a full day’s pay? Remember, as it says in Colossians 3:23, you are working for the Lord and not for men. Second, the Lord demands our “total honesty.” Ephesians 4:25 calls upon you to speak the truth. Jerry White reminds you that “Although you will frequently fail, our intent must be total honesty with our employer, our co-worker, our employees, and our customers” (p. 65). This is a difcult principle to adhere to. James 3:2 says this is where you often fail, but if you can control your tongue, you will be able to control the rest of your body as well. The Living Bible sums it up best in Romans 12:17, which says, “Do things in such a way that everyone can see you are honest clear through.” You must ask yourself: Are you totally honest in reporting your use of time, money, and accomplishments? needs of its customers will determine its success. The business, in turn, is made up of people who must do the serving. The value of the employees is in how well they serve the customer’s needs. This is putting the needs of others before your own and then trusting God to meet your needs in the process. The fourth guideline is “personal responsibility.” You must take full responsibility for your own actions and decisions. You should not try to excuse your actions based on pressure from within your business or organization to do what you know is not right. We all fail at times to do what we know we should do. You must then accept the responsibility for what you have said or done and not try to pass that responsibility on to someone else or try to blame it on some set of circumstances. Romans 12:2 warns us about the danger of allowing the world to shape us into its mold. Finally, there is the issue of “reasonable prots.” This principle is quite a bit harder to get a handle on, but it is still vital to look for guidelines. What is a “reasonable” prot? This is something each person has to deal with on his own. Luke 6:31 is a great help on this. It says that you should treat others the same way you would want to be treated. Put yourself in the other person’s shoes and ask yourself how you would want to be treated in a particular situation. To the business person, this is the price of the service or product above cost. To employees, it is the amount of their wages for service to the organization. Luke 3:14 says to be content with our wages, but the Bible also reminds the employer in 1 Timothy 5:18 that the laborer is worthy of his wages. It is all too easy to rationalize your way around many of these principles, but God will hold us accountable in the end. Ultimately it is God whom you serve and to whom you must give an account. White, J. (1978). Honesty, morality & conscience. Colorado Springs, CO: Nav Press. Instructions 1. Read the article Principles for Business at http://ift.tt/2zKygJf;.

Review the case study below, and answer the questions that are provided. Provide complete and detailed responses

Review the case study below, and answer the questions that are provided. Provide complete and detailed responses to each question. Your paper must be at least three pages in length. The Closing and Relocation of a Call Center In this case study, you are the regional human resource director for a Fortune 500 company. You receive an unexpected visit from your vice president of human resources (VP of HR), who informs you that there is a reorganization taking place within your company. He starts by explaining that the president of the company has decided to retire after 28 years, and the new president has decided to move the current headquarters from the Northeast to Texas. No business reason was provided. There will be almost 1,000 employees redeployed since the company has existed in the Northeast for more than MHR 6451, Human Resource Management Methods 5 75 years. This information will be released to employees within the next week. The call center—with more than 500 employees, including your ofce that is located within it—will also be relocated to another southern state. All employees will be offered their current positions and a relocation package if they wish to move. Those who do not want to relocate will be given a severance package with outplacement services provided.the most productive and efcient call center within this global corporation. Mr. Davis came to get your advice on how to best handle the communications plan for announcing this news in your region. Mr. Davis has taken care of notications to the state and federal government (i.e., the 60- day notice required according to the Worker Adjustment and Retraining Notication [WARN] Act, which announces that the business is relocating and that employees will be redeployed). From previous experience, Mr. Davis shares with you that you will be contacted by the state to set up meetings so that the state may address all of the employees concerning the state benets and services available to the employees. Mr. Davis shares two important messages from the new president: (1) Although this news may be unsettling to many employees, business must be conducted in the same professional manner as always, with the least amount of disruption; and (2) whether the employees decide to relocate or not, while they are employed, they must maintain productivity levels, and their metrics will be monitored as usual. Mr. Davis informs you that Mr. Woods, senior vice president (SVP) of the region, who is responsible for the call center, is being told of this reorganization via a conference call with his boss on the West Coast and the president of the company. Mr. Woods will be joining you and Mr. Davis to plan the communications shortly. Mr. Davis wants to get a head start on planning with you because he has a ight scheduled back to headquarters that afternoon. You begin to outline a plan for the communications strategy; for example, you include information that will assist Mr. Woods in preparation for his meeting with his direct reports where he will deliver the news. Other questions you think about during the development of the outline are as follows: What information will Mr. Woods give to his direct reports this afternoon, and what will he give them to share with their managers and employees? Mr. Davis sees yourwith employees. Mr. Davis also asks that you report the following information to him: How many employees do you think will want to relocate? What do they want to know about the new location? What can he do to help answer these questions for the employees? What can he do to assist you with the communication plan or any activities you plan within the next 60-day period? Mr. Davis gives you all of his contact numbers and reminds you that he is available to you for questions and concerns at any time. Analyze the information presented in this case study, present your communication plan, and answer the questions below. Your case study paper should be at least three pages in length and should follow APA guidelines. Your communication plan should address the following questions: What are your concerns? For example, how will you motivate the employees to stay throughout the 60 days if they have other job offers? How will you motivate all employees to maintain their productivity levels? In the article “Semper Fidelis! A Recipe for Leading Others,” which is part of your Required Reading for this unit, Aubrey Daniels describes how a person earns leadership status and explains the importance of positive reinforcement. How will your plan help you to establish yourself as a positive reinforcer? What leadership style does Mr. Davis exhibit? Propose at least three leadership theories that could be applied to this situation. How will these theories advance or affect employee motivation? You are required to incorporate information from at least three sources in the required reading for the unit as well as two additional sources in your response. All sources used must be referenced; paraphrased and quoted material must have accompanying citations and references. Your paper should be formatted in APA style to



Click here to order this paper @Superbwriters.com. The Ultimate Custom Paper Writing Service